Workload and scope

What this method does

A short diagnostic measuring perceived workload, duplication and blind spots across a given scope. It is what turns a headcount debate into an evidence-based decision.

When to launch it

• A team is flagging overload and the call has to be made without data.
• A hire is requested although workload has never been measured.
• Activities overlap between two teams and nobody owns the overlap.

How it runs

1. 1

   Scope

   You pick the department or the teams to cover.

2. 2

   Diagnostic

   Thirty-two questions on activities, workload and overlap areas.

3. 3

   Read-out

   Results are compared from one team to another, at equivalent roles.

What you get

• Perceived workload distribution by team and role
• Duplicated activities or activities without a clear owner
• Prioritized reallocation recommendations

What is measured

• Perceived workload and activity peaks
• Clarity of activity scope
• Overlap between teams
• Time spent on low-value tasks

Who it is for

Business unit directors, HR leaders and managers of a department under strain.

The firm